1. Free Trial Package
Free Trial - No Payment Required
Our free trial includes 3 book creations, 10 AI images, and 15 writing tasks with 30 days access. Since no payment is required, no refunds are applicable.
2. Monthly Subscription Plans
Starter Package ($14.99/month)
Refund Conditions:
- Full refund within 7 days if less than 20% of credits used
- Partial refund (50%) within 14 days if less than 50% of credits used
- No refund after 14 days or if more than 50% of credits consumed
- Technical issues preventing service use qualify for full refund
Pro Package ($24.99/month)
Refund Conditions:
- Full refund within 10 days if less than 25% of credits used
- Partial refund (60%) within 21 days if less than 60% of credits used
- No refund after 21 days or if more than 60% of credits consumed
- Priority support issues resolved within 48 hours or refund offered
Business Package ($49.99/month) - Most Popular
Refund Conditions:
- Full refund within 14 days if less than 30% of credits used
- Partial refund (70%) within 30 days if less than 70% of credits used
- No refund after 30 days or if more than 70% of credits consumed
- Advanced features not working properly qualify for full refund
- Priority support guaranteed - issues resolved or refund provided
3. Yearly Subscription Plans (Better Value)
Starter Package ($119.99/year) - Save 33%
Refund Conditions:
- Full refund within 30 days if less than 20% of credits used
- Partial refund (75%) within 60 days if less than 50% of credits used
- Partial refund (50%) within 90 days if less than 70% of credits used
- No refund after 90 days or if more than 70% of credits consumed
- Technical issues preventing service use qualify for full refund
Pro Package ($214.99/year) - Save 28%
Refund Conditions:
- Full refund within 45 days if less than 25% of credits used
- Partial refund (80%) within 90 days if less than 50% of credits used
- Partial refund (60%) within 120 days if less than 70% of credits used
- No refund after 120 days or if more than 70% of credits consumed
- Priority support issues resolved within 24 hours or refund offered
Business Package ($419.99/year) - Save 30% - Most Popular
Refund Conditions:
- Full refund within 60 days if less than 30% of credits used
- Partial refund (85%) within 120 days if less than 50% of credits used
- Partial refund (70%) within 180 days if less than 70% of credits used
- No refund after 180 days or if more than 70% of credits consumed
- Advanced features not working properly qualify for full refund
- Priority support guaranteed - issues resolved or refund provided
- Special consideration for enterprise-level usage issues
4. General Refund Conditions
Qualifying Circumstances for Refunds:
- Technical Issues: Service unavailable for more than 24 hours
- Quality Issues: AI-generated content consistently below advertised quality
- Feature Malfunction: Core features not working as described
- Billing Errors: Incorrect charges or duplicate billing
- Account Issues: Unable to access account despite valid payment
5. Refund Request Process
How to Request a Refund:
- Email us at care@bsaiman.com with your account details
- Include your order number and reason for refund request
- Specify which plan you're requesting a refund for
- Provide details about usage percentage and any technical issues
- We'll review your request within 48 hours
- Approved refunds processed within 5-7 business days
6. Non-Refundable Circumstances
Refunds Will NOT Be Provided For:
- Change of mind after extensive usage
- Not meeting personal expectations without technical issues
- Account suspension due to policy violations
- Fraudulent or unauthorized transactions (handled separately)
- Chargebacks initiated without contacting support first
- Usage exceeding the refund thresholds specified above
7. Fraudulent or Unauthorized Transactions
If you believe your payment was made fraudulently or without authorization, contact us at care@bsaiman.com within 48 hours. We will investigate and, where appropriate, work with the payment processor or relevant authorities. This is handled separately from regular refund requests.
8. Contact Information
For refund requests, questions about this policy, or technical issues, please email care@bsaiman.com. Our team is committed to resolving issues quickly and fairly.
Email: care@bsaiman.com
Phone: +44 7400 705087
Address: SAIMAN LTD, 124 City Road, London, UK
Response Time: Within 48 hours for refund requests
9. Policy Updates
This refund policy may be updated periodically. We will notify users of significant changes via email. The policy in effect at the time of your purchase will apply to your refund request.
Last updated: 7 September 2025
